⚠️ Payment Issues & Troubleshooting
If you experience any issue during or after payment on WealthOS, this guide covers the most common problems and exactly what to do in each case.
❌ Issue 1: Payment Failed But My Account Shows a Debit
This is the most stressful situation — you see a debit on your bank/card statement but your WealthOS account wasn't upgraded. Don't worry — this is common and fully reversible.
What happened?
In rare cases, your bank debits the amount before receiving a final confirmation from Razorpay. If the confirmation doesn't arrive in time, the payment is marked as "Failed" on our system — but the debit may still appear on your statement.
What to do:
- Wait 30 minutes. In most cases, the bank reverses the amount automatically within this time.
- Check your bank app — look for "Pending" or "Reversal" status.
- If the debit persists after 2–3 hours, email us at support@wevanta.com with:
- Your registered email address
- Date and time of the transaction
- Amount debited
- Last 4 digits of the card / UPI ID used (do NOT share full card number)
- A screenshot of your bank statement showing the debit
- We will coordinate with Razorpay and ensure a full refund within 5–7 business days.
🛡️ Your money is safe. Banks are legally required to reverse failed payment debits. This is an automatic process and you will not lose money.
❌ Issue 2: Payment Popup Didn't Open
- Check if your browser is blocking popups — look for a popup-blocked icon in your browser's address bar and click "Allow"
- Disable any ad-blockers on the WealthOS site
- Try a different browser (Chrome is recommended)
- Disable VPN if you are using one
- Clear browser cache and cookies, then try again
❌ Issue 3: Payment Successful But Premium Not Activated
- Wait 2–3 minutes — sometimes activation takes a moment after payment confirmation
- Refresh the page (F5 or pull to refresh on mobile)
- Log out and log back in — this refreshes your account status
- If still not activated after 10 minutes, email us at support@wevanta.com with your payment confirmation receipt
❌ Issue 4: UPI Payment Timeout
UPI payments have a 5-minute window to complete after the QR/UPI ID is shown.
- If you missed the window, simply click Pay Now again to initiate a fresh payment
- If your UPI app shows a pending transaction, wait 30 minutes before retrying — duplicate payments are automatically refunded by your bank
❌ Issue 5: Card Declined
Common reasons your card may be declined:
| Reason | Solution |
|---|---|
| Insufficient balance / credit limit | Use a different card or UPI |
| Online transactions not enabled | Enable "Online / International" transactions in your banking app |
| Bank blocked for security | Call your bank's customer care to unblock |
| Incorrect card details entered | Re-check card number, expiry, and CVV |
| 3D Secure OTP not entered in time | Try again and enter OTP within 2 minutes |
❌ Issue 6: Didn't Receive Payment Confirmation Email
- Check your Spam / Junk folder
- Check Promotions tab in Gmail
- Ensure your registered email address is correct (check under Profile settings)
- Add noreply@wevanta.com to your contacts to prevent future emails going to spam
- If still missing, contact support with your registered email and we'll resend the confirmation
❌ Issue 7: Auto-Renew Charged Me But I Wanted to Cancel
- Contact us at support@wevanta.com within 48 hours of the charge
- We will evaluate and process a refund for the charge if you had not used the subscription during that renewal period
- We will also cancel the auto-renew mandate so you are not charged again
❌ Issue 8: Can't Find the Subscribe Button
You may see a different view depending on your account status:
| Your Status | What you see |
|---|---|
| Free Trial active | Subscribe button visible on Subscription page |
| Already Premium | Subscription details shown; manage/cancel options visible |
| Expired | Renewal button shown — click it to re-subscribe |
📞 How to Contact Support
Our support team is here to help with any payment-related issue:
- 📧 Email: support@wevanta.com
- 🌐 Help Center: www.wevanta.com/help
- ⏱️ Response Time: Within 24 hours on business days
When emailing about a payment issue, always include:This helps us resolve your issue much faster.
- Your registered email address
- Approximate date and time of the transaction
- Amount charged
- Payment method used (UPI, card, etc.)
- A screenshot of the error or bank statement (if applicable)